Boshart has always been an industry leader when it comes to our products, but we are also industry leading for product knowledge. Over the last number of years, we have made strides to take the product and industry knowledge from key Boshart expert staff members and share it publicly.
Why do we do this?
We believe having product knowledge ensures you understand our products inside and out: how to properly and safely install the products, how to maintain them, what to consider when buying them, and how to prevent possible issues.
Since the beginning of BoshartU, our means of sharing our product and technical knowledge have evolved.
In this blog, we take a look at the three Boshart sites where you can find product, industry, and technical information. We also explain the differences between these 3 sites as they have been set up for different purposes. Let's take a look.
BoshartU
Started in 2019, BoshartU was created by Boshart's Marketing Department to share important "need to know" industry knowledge about different products and product categories.
We create blogs that explain installation processes, squash common misconceptions, explain the different materials and sizes available of products, or identify what sets Boshart products apart from other products on the market.
We post a blog once a week and we cover a variety of products from an array of industries.
If you are subscribed to the BoshartU newsletter, you receive an email every week with a preview and link to our newest published article.
To subscribe to BoshartU, click here.
By design, BoshartU blogs are not overly technical. Instead, the information found in the blogs are usually broad general knowledge about products or product categories, or other important information you need to know about the products. We also include tips and tricks for certain products, or highlight things you might not have otherwise known.
We always make an effort to include pictures to better explain and demonstrate exactly what we are talking about.
If what you are looking for is highly technical information about a specific product, our Knowledge Base is for you.
Knowledge Base
Our Knowledge Base is a newer addition to the Boshart content library that was dreamt up and is run by our Research & Development department. While it might not be very old, the breadth of content to be found there is expanding at a rapid rate, with new articles added every week.
Unlike BoshartU, the Knowledge Base was created to go much more in-depth on very specific Boshart products and other highly technical topics. There is no generic information to be found on here.
If you need troubleshooting help of nearly any kind, chances are a Knowledge Base article already exists on the topic.
Our Knowledge Base largely came out of answering repeat questions from our Technical Support--another endeavour that is spearheaded by our R&D department.
Commonly, the articles written on Knowledge Base are created from questions that were asked by real people during a tech support inquiry.
Knowledge Base acts as a centralized database for all FAQ's handled by the tech department. Because we don't outsource our technical support to a third party, this helps us make sure our R&D department still has the opportunity to both research and develop.
You can find the link to Knowledge Base on our website in the navigation menu at the top.
To see articles written on Knowledge Base, click here.
Literature Library
The Literature Library is the newest resource Boshart has launched--so new, you probably haven't heard about it yet! You can find the Literature Library at the bottom of our Boshart.com website.
The Literature Library is where you will find different forms of literature, including: brochures & sell sheets, technical & installation sheets, letter of compliances and the product catalogs. By clicking on what you are interested in, you can view it right away online, but you can also download it or print it.
By centralizing all of our literature available on the website, it gives you the ability to quickly find what you are looking for, or print or download it for future reference.
The literature library is a collaborative project run by the Marketing, R&D, and Quality Assurance departments. If you can't find what you are looking for, reach out and we will do our best to provide (and add to our library) the literature you are looking for.
To visit the Literature Library, click here.
In Conclusion:
Boshart prides itself on its product knowledge and sharing it with everyone--customer or not--to better their understandings on a variety of products within the plumbing and water well industries. We are proud of the multiple tools we've created to share our knowledge, and the hundreds of thousands of people they have benefitted.
We hope our content library helps you!
Have further questions about this subject?
Head over to Boshart's Knowledge Base: technical product information, guidelines, and more.
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